Shipping Policy

At J3 Luxe Hair Co , we are committed to delivering your luxury hair experience quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and major holidays).
Once your order has been processed, it is prepared for shipment and handed over to the shipping carrier.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Shipping Times (After Dispatch)

Standard shipping typically takes 5–7 business days depending on your location.
Shipping timelines may vary based on carrier operations and destination.

Please Note:
Delivery estimates are provided as a guideline and may vary during peak periods, holidays, or due to carrier delays that are outside of our control.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear after the label has been created or the package has been scanned by the carrier.

Delays & Delivery Issues

If your tracking has not updated for several days or your delivery is taking longer than expected:

Please contact us immediately.
Our team will investigate the issue and assist you in resolving it as quickly as possible.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct at checkout.
J3 Luxe Hair Co is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Stolen Packages

Once your order has been marked as delivered by the carrier, J3 Luxe Hair Co is not liable for lost or stolen packages.
We recommend contacting the shipping carrier directly for assistance.